Southwest CEO Says Airline Actively Pursuing Airport Lounge Network

Southwest CEO Says Airline Actively Pursuing Airport Lounge Network
Tim Evans | Reuters
“I think lounges would be a huge, next benefit for our customers,” Jordan said in an interview. “And you (would) have a lounge network that allows you to offer that premium credit card that provides lounge access.”
Southwest is discussing airport leases and lounge possibilities, along with its credit card partner,Chase. The Dallas-based airline in October won approval for an airport lounge at Honolulu’s Daniel K. Inouye International Airport.
Jordan declined to provide a time frame for opening what would likely be a “network” of airport lounges but said “it’s clear our customers want lounges, and we’re pursuing the customer.”
“We’re gonna make sure that we have a network of lounges that meets the needs of the network that we have,” he said.
Large carriers fromDelta Air Linesto smaller ones likeJetBlue Airwaysalong with credit card companies likeAmerican Express,Capital Oneand Chase have been building airport loungesspaces they’ve leaned on to reel in and retain higher-spending consumers.
A J.D. Power report released Wednesday said 82% of people it surveyed said they chose an airline based on lounge access.
Southwest, which carries customers domestically than any other airline, has drastically changed its business model over the past year to scrap open seating in favor of assigned seats, among other things. It even started charging customers to check bags earlier this year to increase revenue as pressure ramped up from activist Elliott Investment Management.
Southwest this fall started offering free Wi-Fi to members of its loyalty program. Jordan said the company is open to pursuing other onboard providers for in-flight internet, including Space X’s Starlink, the serviceUnited Airlinesrecently started using.
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Disclaimer: This news article has been republished exactly as it appeared on its original source, without any modification.
We do not take any responsibility for its content, which remains solely the responsibility of the original publisher.
Author: uaetodaynews
Published on: 2025-12-10 18:56:00
Source: uaetodaynews.com




